Mending Tree Apparel FAQ

Shipping
Shipping for Mending Tree Apparel products generally takes 7-14 days based on items ordered and quantity.  Please remember that this is a small, hand-crafted workshop.T

he time frame for order delivery is divided into two parts:

Production time: Order verification, production, quality check, and packaging. All orders go into production immediately but can take anywhere from 5-7 days to complete.

Shipping time: This refers to the time it takes for items to be shipped from our workshop to your destination. Once an order leaves our warehouse, standard shipping generally takes 3-5 business days via UPS or USPS

If you have any questions, please don't hesitate to contact us and we will be happy to assist you! You can email us at mendingtreeapparel@gmail.com

HOW MUCH IS SHIPPING?
Shipping and handling starts at a rate of $5.95. For international orders, shipping is calculated based on weight, products ordered, and area your order is being shipped to.

HOW LONG UNTIL I RECEIVE MY ORDER?
Most of our products ship within 5-10 business days via UPS or USPS with a tracking number. We will send out tracking information to you as soon as your package ships! After the order leaves our warehouse, it usually takes around 3 business days to arrive to you.

CAN I REPLACE A DAMAGED/INCORRECT ORDER?
We will replace your order free of charge if it is damaged. If this situation occurs, simply contact customer support via email for our complete return policy, please visit the link at the bottom of this page.

CAN I CANCEL MY ORDER?
Yes, if for whatever reason you wish to cancel your order, please email mendingtreeapparel@gmail.com  Orders can generally only be canceled within 24 hours of being placed.

Refund Policy
Our products are generally non-refundable, unless damaged or otherwise defective. If an item is defective, you may request a refund or replacement within 30 days from the date the item is purchased, subject to the terms and conditions below. No refunds or replacements can be made after 30 days from the purchase. Contact mendingtreeapparel@gmail.com for information about receiving a refund or replacement your item.

To be eligible for a refund or replacement, your item must be unused, in the same condition that you received it and in the original packaging.

Items that are delivered to you defective or damaged may be replaced for the same item only. If your item is delivered defective or damaged, email us at: mendingtreeapparel@gmail.com within 30 days of delivery of the item.

Items that are not defective or damaged may not be replaced. 

This refund policy is subject to change at any time, without notice. Please review the refund policy on our website for any changes or updates. 

Return Shipping
Do not return an item to us until after you have contacted us and have been instructed on how to proceed.

If an order arrives damaged or defective, or if we sent you the wrong product, we will issue a replacement and you will not be responsible for returning the item. 

If you have accidentally ordered the incorrect size or color of a product, we offer a 50% discount on the price of the shirt on a replacement order, along with keeping the original. This covers the cost for us to reprint the shirt, as we are unable to process returns.

We are not responsible or liable for returns that are not delivered to us or are lost in transit.


Partial Refunds
The following items may be returned at our discretion for a partial refund:
-- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
-- Any item that is returned more than 30 days after purchase.


Refund Processing
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Your bank’s or credit card issuer’s refund processing may impact the timing of your refund.


Late or Missing Refunds
If you haven’t received a refund after being notified that a refund would be issued, first check your bank account or credit card again and then contact your bank or credit card issuer. It may take some time before your refund is officially posted by your bank or credit card issuer.

If your bank or credit card issuer has not processed your refund after 30 days, please contact us.

HOW CAN I CONTACT YOU?
Please email Customer Support at: mendingtreeapparel@gmail.com and we will do our best to get back to you within 24 hours! You can also message us through our Facebook page.